FAQ's

 

 

Delivery

 

Delivery information

 

 

How long does UK delivery take?

 

Delivery to the UK can take up to 5 working days.

 

Which courier do you use?

 

We use DPD local as our courier. DPD local will contact you once they have received your order and you will also be given a one hour time slot on the day of delivery.

You can also choose from several handy options such as leave with a neighbour or leave at a local DPD pick up store.

 

 

What is the charge for delivery?

 

Delivery to the UK  - £6.99

Delivery to the ROI - £8.99

 

How long does ROI delivery take?

 

Delivery to the Republic of Ireland can take up to 7 working days.

 

 

Returns

 

Return my item for a refund or exchange

 

Refund

 

You can return your item for a refund within 30 days of receiving it as long as the item is in the same condition which we dispatched it in.

Please note that we do not cover return postage.

 

Exchange

 

You can return your item for an exchange within 30 days of receiving it as long as the item is in the same condition which we dispatched it in.

Please note that we do not cover return postage and there will be a re delivery charge to send out your exchanged item.

 

 

I still need help

 

 

 

Contact us

 

 

Customer services contact

 

You can contact our dedicated customer service team by filling in the form on the 'contact us' page of our website.

 

We aim to respond to all emails within 24 working hours.

 

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